Terms of Service

General Terms and Conditions
Qomita respects and protects your privacy. Below, we provide important information about how we process the General Terms and Conditions.

These General Terms and Conditions apply to all activities permitted on the online store available at www.qomita.com (hereinafter referred to as "the Website").
These General Terms and Conditions are binding for all users.
We kindly ask you to read them carefully. If you do not agree with any part of these Terms and Conditions, or if you fully disagree with them, you should not use our Website or our services. These Terms and Conditions constitute a valid contract between you and the Company.

The owner of the Website will exercise due care to ensure that the information displayed on the Website is detailed and up-to-date. At the same time, the owner of the Website reserves the right to modify the Website's content or discontinue its updates at any time without prior notice. Additionally, the owner of the Website may also change the services, products, prices, or programs described on this Website at any time and without notice.

USE OF THE ONLINE STORE
The Company operates the online store in accordance with these General Terms and Conditions. The online store is available to buyers at any time; however, the Company reserves the right to temporarily disable or suspend the online store without prior notice.
The online store may be temporarily unavailable, or it may not be possible to process payments temporarily due to maintenance or updates. The Company shall not be held liable for any damages that may occur during the maintenance and/or updating of the online store.

PLACING ORDERS IN THE ONLINE STORE
The sales contract between the Supplier and the Buyer is considered concluded when the Buyer confirms the order (the Buyer receives an email with the status "Order Confirmed"). From that moment, the prices and all other purchase conditions are fixed and binding for both the Supplier and the Buyer.
The sales contract is stored on the Company's server in electronic format.

Purchase Procedure:

  1. Step 1: On the online store, the Buyer selects the desired item and quantity, confirming their choice by clicking “Add to Cart.” If the Buyer wishes to purchase multiple different items, this process should be repeated for each individual product. Once the selection is complete, the Buyer can proceed with the purchase by clicking the “Checkout” button.

  2. Step 2: At this stage, the Buyer fills out the form with the personal details required for the delivery of the order. After completing the form, the Buyer may, in some cases, choose from several available delivery options and add other products or services to their order. At this point, the Buyer is also informed of the estimated delivery date. Before finalizing the order, the Buyer has the option to choose from various available payment methods. Based on the selected option, the final amount payable is recalculated before completing the purchase. The Buyer confirms the purchase by clicking the “Place Order” button.

  3. Step 3: After completing the purchase, the Website displays a confirmation message to the Buyer indicating that the order has been successfully submitted, along with the order details. Additionally, the Buyer receives an order confirmation email at the email address provided in Step 2. This email includes a general description of the order, product usage instructions, and guidance on how to collect the order or submit a claim if the Buyer is not satisfied or wishes to return the product.

All the information provided during the order process will be handled in accordance with our Privacy Policy, available [here].
Please note that the total purchase amount, including delivery fees and any other applicable charges, will be collected once your order is confirmed. We will inform you of any additional costs before you submit your order. Such additional costs may be related to the chosen payment method.


Prices, Payment Methods & Promotions

Prices
All prices listed on the Website are in EUR and include VAT. Prices are valid from the moment the order is placed. The offer remains valid until it is withdrawn.

NOTICE: This is an online retail store aimed exclusively at end customers (B2C). Therefore, we do not allow B2B sales on this Website, nor do we offer the option to issue invoices to legal entities (companies).
This also means that later corrections of invoices (from individuals to legal entities) are not allowed, as the sales transaction is exclusively concluded with an individual (consumer).
If you wish to establish a B2B relationship with our company and purchase large quantities of our products (full packages/cartons with a minimum purchase value of 5000 EUR + VAT), please contact our wholesale team via email.


Payment Methods
You can use the following payment methods in our online store:
Cash on Delivery — Pay by cash or credit card directly to the courier upon delivery to your address;
Credit Card Payment;
PayPal Payment.

The Company reserves the right to verify the selected payment method through authentication processes. Additionally, we also reserve the right to further review the selected payment method, including requesting proof of payment from you if necessary.

You are hereby informed that you must pay the full amount of your order (including any transaction and delivery fees) using the selected payment method. You guarantee that you have the capacity and right to carry out transactions with the selected credit card or any other payment method chosen.


Promotions
The Website also offers discounts and other promotions that reduce product prices (hereinafter referred to as "promotions"). Each promotion offers a reduced price for a specific (limited) period, defined individually for each promotion. The reduced price applies to all purchases made during the promotion period.

Please note that some promotions are targeted exclusively at new users who have not yet made a purchase in our online store. In such cases, these promotions do not apply to existing users. Any attempt to misuse such promotions will be immediately blocked, and the email addresses used for such fraudulent use will be deleted without prior notice.

Generally, discounts and other promotions cannot be combined unless each individual promotion explicitly states otherwise.


PRODUCT COSTS & DELIVERY

The prices displayed do not include any delivery costs. Delivery fees can be found in our online store, where you will have the option to select your preferred delivery method.
Our company offers two delivery options: standard and express. The main difference between these methods is that express deliveries are processed and packed with higher priority. Before selecting your preferred delivery method, please check the price listed next to each individual option. When you submit your order, you will see a summary showing the product cost, delivery fee, and total amount.

If you choose cash on delivery as your payment method, the courier will collect the delivery fee calculated at the time of your order submission. If you select to pay by credit card or PayPal, this fee will not be collected by the courier.

The products you ordered will be delivered to the shipping address you provided on our Website.
An estimated delivery date will be provided at the time of order submission. The Company reserves the right to extend the delivery timeframe in cases of high demand or courier delays. Deliveries are usually made before noon. If you are unable to receive your order at that time, the courier will attempt to arrange an alternative delivery time or location with you.

If the courier cannot reach you, a second delivery attempt will be made on the following business day. If this second attempt also fails, your order and its contents will be returned to the sender.
The amount paid for unsuccessful deliveries and for prepaid orders will be automatically refunded within 8 (eight) business days from the date the return is registered by our warehouse, or from the moment the Company determines that delivery was unsuccessful.


Safety Warnings Regarding Product Use

The use of products sold in our online store may present certain risks to life and physical integrity. You must explicitly confirm that you understand and fully accept these risks before using any such products. By ordering and/or using these products, you acknowledge awareness of these risks, which may include the risk of illness, injury, disability, or death. You accept full responsibility for any consequences that may result from ordering and/or using these products.

Before using any product, you must read the product's user instructions carefully. Each product should be tested safely prior to use. If you are unsure how to safely test a product, we ask that you do not use it, inform us of the situation, or return the product.

The Company accepts no liability for direct or indirect damages incurred from the use of products ordered from the Website, whether such products are used correctly or incorrectly by the Buyer or any third party. This exclusion applies to the extent permitted by law.

If a claim is made against the Company, we limit our liability for damages to a maximum of three times the product's market price.

We strive to provide product descriptions and photographs that are as detailed and accurate as possible. However, we cannot guarantee that all product information and images will be completely precise. Since some products may be sourced from different suppliers, there may be slight differences in the appearance of the packaging or the product itself. These variations do not in any way affect the quality or functionality of the product.


RIGHT TO WITHDRAW FROM THE CONTRACT

A Buyer who makes a purchase in our online store has the right to withdraw from the Contract. This withdrawal can be communicated within 14 days from the delivery date of the order and must be reported to the Company via the delivery service.
The Buyer is not required to state the reason for their decision. This right of withdrawal applies only to Buyers who are natural persons and who purchase goods and services for purposes other than their professional or commercial activities.

If you have any questions or difficulties, please do not hesitate to contact us at: support@ouiouiclub.com